LEGAL
Last updated: September 2026
Our brokers operate exclusively in Europe. Both outbound flights and return flights must depart from and arrive at destinations within Europe. We are unable to accept requests for flights outside of Europe.
Submitting a request does not constitute a confirmed booking. Our concierge team reviews your request, confirms availability, and arranges payment privately. All passengers must provide a valid passport or ID, and any required visa information, before the flight.
Cancellation within the first 24 hours: you may cancel your booking within 24 hours of confirmation — 20% of the price is retained as a cancellation fee and the remainder is refunded.
Cancellation after 24 hours, before departure: no refund is provided.
Refund processing: approved refunds are issued within up to 72 hours to the original payment method.
You are responsible for the accuracy of all passenger details and for holding valid travel documents. Requests cannot be processed without complete, legible document images.
Questions about these terms or your booking? Reach us anytime: